Big Smile Gardens’ Privacy Policy

At Big Smile Gardens, we are committed to protecting the privacy of our customers, visitors, and users of our website. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (PIPA) of British Columbia.
Your privacy is important to us, and we are dedicated to ensuring that your personal information is handled responsibly and transparently. By using our website and services, you agree to the practices described in this Privacy Policy. If you have any questions or concerns, please do not hesitate to contact us using the information provided at the end of this policy.

Types of Personal Information Collected Directly:
- Name
- Contact information (email, phone number)
- Address (if relevant, e.g., for service delivery)
- Any other information you provide to assist us with service provision

Direct Collection: Information provided by users directly through forms, emails, or phone calls (e.g. quotes, inquiries, bookings through Calendly).
Automated Collection: Information collected through cookies, website analytics tools, or third-party services (e.g. Calendly Analytics).
Third-party Sources: data shared by third-party service providers (e.g. payment processors or social media logins).

Personal data: fulfilling service requests and managing customer relationships.
Non-personal data: website analytics, performance monitoring, and improving services.
Contact details: promotional purposes, if consented (e.g., newsletters, service updates).
Data Retention: Duration for which personal data is retained (e.g., for customer service or legal requirements).

How We Protect Your Information. At Big Smile Gardens, we take the protection of your personal information seriously. We implement access control security measures to ensure the safety of your data. ‘Access control’ means only authorized personnel have access to your personal information, and access is limited to what is necessary for business purposes.While we take all reasonable precautions to protect your data, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your personal information as well, such as using strong passwords and ensuring your devices are secured.

Third-party Service Providers: Sharing information with trusted partners, who assist us in operating our business, such as payment processors, hosting services, marketing agencies, or contractors. These service providers are obligated to protect your information and use it solely for the purposes specified by us. In addition, Big Smile Gardens utilizes social media platforms like Facebook, Instagram, and Google. These third-party services may automatically collect and process your non-personal and personal information in accordance with their own privacy policies. We recommend reviewing the privacy policies of these services to understand how they handle your personal information.
Legal Requirements: Disclosure of personal data if required by law, such as for legal processes, law enforcement requests, or other regulatory requirements.
Business Transfers: In case of company mergers, acquisitions, or asset sales, personal data may be transferred.

Your Rights and Choices. As a user of our website, you have certain rights and choices regarding the personal information we collect about you. These include:

Access to Your Information: You have the right to request access to the personal information we hold about you. If you would like to review, update, or correct any of your personal information, please contact us using the contact details below.
Opting Out of Communications: If you have subscribed to our marketing communications (such as newsletters or promotional emails), you may opt out at any time. You can do this by clicking the “unsubscribe” link provided in the emails or by contacting us directly.
Cookies and Tracking Technologies: You have the option to control cookies and tracking technologies through your browser settings. You can disable cookies, but please note that doing so may affect your ability to use certain features of our website.
Withdrawal of Consent: If you have previously provided consent for us to collect or process your personal information, you may withdraw that consent at any time. However, please note that withdrawing consent may affect our ability to provide certain services to you.
Requesting Deletion of Your Data: If you no longer wish for us to retain your personal information, you can request its deletion. We will comply with your request, subject to legal obligations or exceptions that may require us to retain certain data (e.g., for legal, accounting, or tax purposes). For any inquiries or to exercise any of these rights, please contact us at the details provided in Section 12.

Third-party Links and Websites. Our website may contain links to third-party websites or services that are not operated by us. These third-party sites have their own privacy policies and practices, and we encourage you to review them before submitting any personal information. Big Smile Gardens is not responsible for the content, privacy policies, or practices of these third-party websites. The inclusion of a link on our website does not imply endorsement or responsibility for the external site. We recommend that you read the privacy policy of any site you visit to understand how your personal information may be collected and used.

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we may have collected personal information from a child under 13, please contact us immediately. We will take steps to delete any such information as quickly as possible.
If we ever provide services specifically for children (e.g., youth-oriented landscaping educational content), we will comply with applicable legal requirements regarding the collection of personal information from minors.

Contact Information. Users can contact Big Smile Gardens with questions or concerns regarding the privacy policy by emailing hey@bigsmilegardens.ca